E-Commerce Return and Refund Policy

At Blue Valley Woodworks (“BVW”), we want you to be completely satisfied with your furnishings purchase. If, however, you choose to return some or all of your order, there are some important points to know.

 As an e-commerce business, BVW ships orders using various carriers (“Carriers”), including FedEx and UPS for smaller items, and Common Carriers for large and bulky items. It is your responsibility, as the Purchaser, to inspect your delivery from BVW upon receipt for any damages in transit. As there are certain steps which need to be taken by you, the Purchaser, for any damage claims, please refer to the “Damaged Items Claims Process” below.

 UNDAMAGED ITEMS RETURNED FOR REFUND OR EXCHANGE

 Should you, the Purchaser, decide to return some or all of your order from BVW for refund or exchange for undamaged items, you have 14 (fourteen) calendar days from the date of delivery receipt to initiate a return or exchange and request a Return Authorization. BVW will not honor requests for returns or exchanges after 11:59 P.M. CDT (CDST) 14 (fourteen) calendar days from date of delivery receipt, as evidenced by the Carrier’s delivery documentation, and all sales at that time will be final. If the final day to register a refund or exchange request falls on a weekend or holiday, the next business day will be considered the final day. Approved refunds will be made to the original payment source.

 Blue Valley Woodworks reserves the right to make sales final at the time of purchase, including but not limited to:

  • Manufacturer closeout
  • One-of-a-kind items
  • Custom order items
  • Clearance items
  • Sale items
  • Other items identified on the product description page, in our sole discretion.

 DAMAGED ITEMS CLAIMS PROCESS

 If shipping damage is observed upon delivery of your order, do not accept delivery and notify the Carrier before the driver leaves your property, noting the damage on the delivery ticket. You, the Purchaser, should retain a copy of the delivery ticket with the damage noted thereon. If shipping damage is observed after the Carrier’s driver leaves your property, contact BVW immediately, but no later than 4 (four) days from date of delivery. Our Carriers have specific freight damage claims processes which must be observed to preserve your and BVW’s rights for refund or exchange. BVWwill work with the Carrier to arrange an exchange for the shipping damaged item(s) to minimize your inconvenience.

 Notify BVW of shipping damage:

  1. by email to SalesInfo@BlueValleyWoodworks.com, or
  2. by telephone at (214)532-9420.

 EFFECTIVE DATE AND UPDATES

The effective date of this E-Commerce Return and Refund Policy (“Refund Policy”) is March 7, 2019. You agree that BVW may modify and amend the Refund Policy at any time in its sole discretion and without notice to you. When it is modified and amended, the modified and amended Refund Policy will be made available on the BVW website for your convenience, and your continued use of the BVW Site and Services, as incorporated by reference with the Terms of Use, will constitute your acceptance of any modified terms in this Refund Policy.