At Blue Valley Woodworks (“BVW”), we want you to be completely satisfied with your furnishings purchase. If, however, you choose to return some or all of your order, there are some important points to know.
As an e-commerce business, BVW ships orders using various carriers (“Carriers”), including FedEx and UPS for smaller items, and Common Carriers for large and bulky items. It is your responsibility, as the Purchaser, to inspect your delivery from BVW upon receipt for any damages in transit. As there are certain steps which need to be taken by you, the Purchaser, for any damage claims, please refer to the “Damaged Items Claims Process” below.
UNDAMAGED ITEMS RETURNED FOR REFUND OR EXCHANGE
Should you, the Purchaser, decide to return some or all of your order from BVW for refund or exchange for undamaged items, you have 14 (fourteen) calendar days from the date of delivery receipt to initiate a return or exchange and request a Return Authorization. BVW will not honor requests for returns or exchanges after 11:59 P.M. CDT (CDST) 14 (fourteen) calendar days from date of delivery receipt, as evidenced by the Carrier’s delivery documentation, and all sales at that time will be final. If the final day to register a refund or exchange request falls on a weekend or holiday, the next business day will be considered the final day. Approved refunds will be made to the original payment source.
Blue Valley Woodworks reserves the right to make sales final at the time of purchase, including but not limited to:
DAMAGED ITEMS CLAIMS PROCESS
If shipping damage is observed upon delivery of your order, do not accept delivery and notify the Carrier before the driver leaves your property, noting the damage on the delivery ticket. You, the Purchaser, should retain a copy of the delivery ticket with the damage noted thereon. If shipping damage is observed after the Carrier’s driver leaves your property, contact BVW immediately, but no later than 4 (four) days from date of delivery. Our Carriers have specific freight damage claims processes which must be observed to preserve your and BVW’s rights for refund or exchange. BVWwill work with the Carrier to arrange an exchange for the shipping damaged item(s) to minimize your inconvenience.
Notify BVW of shipping damage:
EFFECTIVE DATE AND UPDATES